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COOKIES AND LAGNIAPPES  
JEWELRY  
SILVER JEWELRY  
LINGERIE  
CAKES  
CHOCOLATE  
Chocolate - Novelty  
TREASURES  
LAMPE BERGER  
FRAGRANCE  
BROMELIADS  
ARTIST DESIGNED JEWELRY  
 
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 FAQ/Question
 
  FREQUENTLY ASKED QUESTIONS
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Have a question?  Need assistance?  You will find all the help you need right here in our Frequently Asked Questions (FAQs).  We have tried to think of every possible question you may have about shopping MikeyKnows, buying our products, and finding out about our other customer services.  If you do not find the information you need to your question, please contact us for more help under the "about us" category.

Ordering   All about ordering from MikeyKnows

Payment   Payment options for MikeyKnows

Shipping   Questions about shipping

Returns   Questions about returns

Security   MikeyKnows security policy

 

  Ordering from MikeyKnows
+ How do I find the product(s) I am looking for?
+ Do I have to pay sales tax?
+ How do I complete a purchase online?
+ Can I order online without a credit card?
+ Can I order by phone?
+ When is my order processed?
+

How willI know if you have received my order?

+ Can I change or cancel my order after it has been submitted?
+ If my selection is "backordered", what happens?
+ If an item I've ordered is on backorder and I do not want to wait for it, how can I cancel?
+ How do I check the status of my order? ..
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IMPORTANT INFORMATION ON ORDERING BY E-MAIL.

  Payments to MikeyKnows
+ What method of payment does MikeyKnows.com accept?
+ How does MikeyKnows guarantee that my credit card information will be secure?
+ Why does MikeyKnows.com need to verify my shipping address?
+ When is my credit card charged for my order?
  Shipping Your Order
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What are your shipping and handling charges?

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+ How do I contact UPS or FedEx?
+ Can I ship items to more than one address when placing my order online?
+ Why was my order sent in multilpy boxes?
+ How do you handle an item that is received damaged?
+ Does MikeyKnows pay for the return shipping for defective or damaged items?
+ Does MikeyKnows ship internationally, to an APO, or FPO?
+ What happens when refused or non-deliverable shipments are returned to MikeyKnows.com?
+ How do I get the carrier to leave a package without a signature being required?  What is a release waiver?
+ Can I request that the carrier hold my package(s)?  Can I have packages re-routed?
  Returns to MikeyKnows.com
+ How do I obtain a Return Merchandise Authorization (RMA) Number in order to return a product?
+ How long does it take to process an RMA?
+ To what address do I return merchandise?
+ Can I exchange my returned item for another item?
+ How does a refund get applied?
+ How long before I see it on my credit card account?
+ How much are restocking fees?
+ Who pays for shipping on a defective item?
+ Does MikeyKnows.com cross ship items?
  MikeyKnows Security Policy
+ Security policy statement ..
 
» FREQUENTLY ASKED QUESTIONS
 

» Ordering from MikeyKnows
+ How do I find the product(s) I am looking for?
 

Browse by gift store or use Mikey's Quickshops for special occasions.  We have organized our qifts and Quickshops to make your shopping as efficient, fast, and successful as possible.

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+ Do I have to pay sales tax?
 

We must collect sales tax for orders from the state of Louisiana.

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+ How do I complete a purchase online?
 

When you have chosen all your gifts, you can click on the  "shopping cart" and follow the instructions.  The shipping charges are added and the total amount of the order will show on the checkout page.

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+ Can I order online without a credit card?
 

We accept major credit cards, Paypal, and e-checks.  To place an order using a cashier's check, just specify "E" as the payment method.

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+ Can I order by phone?
 

MikeyKnows.com will be happy to take your order by phone as we realize not all shoppers want their credit card information online. Click "contact us" and we will help you with your order.

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+ When is my order processed?
 

All orders are processed the same day.

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How willI know if you have received my order?

 

When ordering online, you can request to receive an order confirmation via e-mail.  Just click the appropriate box on the payment information page, make sure your e-mail address is correct.  You will receive an e-mail confirming your order after you click on "purchase". Be sure to save the e-mail in case you have a question about your order.

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+ Can I change or cancel my order after it has been submitted?
 

If we have not yet sent the order, you can change or cancel your order.  For the fastest service, call us (see contact us), or if you have just ordered online, send an e-mail (see contact us).  Be sure to include your name and address information, as well as your order confirmation number.  Please provide complete instructions on what you would like to correct or change.  When we have made the change, we will send you an e-mail confirmation.  If we are unable to change or cancel your order, we will contact you by e-mail.

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+ If my selection is "backordered", what happens?
 

Occasionally a product is more popular than we anticipated and we temporarily run out of it.  If that happens we will immediately notify you by e-mail with the anticipated shopping date.

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+ If an item I've ordered is on backorder and I do not want to wait for it, how can I cancel?
 

To cancel a backordered item, call us at (see contact us) or send us an e-mail to info@mikeyknows.com, include your name, address and order confirmation number and the item you want to cancel.  If the item has not already been shipped to you, we will cancel immediately. If it has been shipped, simply return the items that you do not want along with any paper work that is included.

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+ How do I check the status of my order? ..
 

Please e-mail to info@mikeyknows.com your authorization code and order ID number.

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IMPORTANT INFORMATION ON ORDERING BY E-MAIL.

 

Please do not submit your order or any private information, especially credit card information by e-mail.  E-mail is not secure and your data can be exposed or intercepted easily.  Always use MikeyKnow.com purchasing form for your order.

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» Payments to MikeyKnows
+ What method of payment does MikeyKnows.com accept?
 

MikeyKnows accepts major credit cards, PayPal, and e-checks.  To place an order with a cashier's check, specify "E" as the payment method.

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+ How does MikeyKnows guarantee that my credit card information will be secure?
 

When you are placing an order on the Internet, security is our number one priority.  All online transactions are sent through our secure server and encrypted with 128-bit technolgy.  Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.

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+ Why does MikeyKnows.com need to verify my shipping address?
 

In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternative shipping address is authorized.

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+ When is my credit card charged for my order?
 

Your credit card is charged when your order is shipped. If multiple shipments are required in your order, you will be billed as the items are shipped.

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» Shipping Your Order
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What are your shipping and handling charges?

 

MikeyKnows.com uses UPS and FedEx for shipping.  We offer the following shipping options:


Flowers- Grower Flower Link- See charges at their site by visiting the link from Mikeyknows home page.


Jewelry-    2nd day...............................$6.85


                    Next day............................$7.41


       Handling & materials....................$5.50


       Gift wrap........................................$3.99


    One shipping price for the total of invoice (excluding gift wrap).


Silver Jewelry--


  Standard ground (3-7 business days......$7.95


  2nd day.......................................................$16.00


  Next day...................................................$25.00


   Handling & materials..............................$3.00


  Gift wrap...................................................$3.99


      One price for total of the sliver jewelry invoice (excluding gift wrap).


Lingerie


  Standard ground (3-7 business days)...$0--$100.....$7.95


                                                            $100.01--$200...$11.95


                                                           $200.01--$300....$15.95


                                                          $300.01 & up.......Free


                              2nd day.........................add $7.95 to invoice


                           next day.......................add $15.95 to invoice


                          Handling & material...........$3.00


                         Gift wrap..............................$3.99


Cookies & Lagniappes- go 2nd day by weight


1lb...$9.95/  2lbs...$11.25/  3lbs...$12.50/  4lbs...$13.75/  5lbs...$14.75/  


6lbs...$16.50/  7lbs...$17.50/  8lbs...$18.25/  9lbs...$20.50/  10lbs...$22.00


11lbs...$23.25/  12lbs...$26.00


Handling & materials..........$3.00


Cakes- Perishables go overnight by weight


 1lb...$19.95/ 2lb...$22.50/ 3lb...$25.00/ 4lb....$27.50


 5lb..$29.50/ 6lb...$32.00/ 7lb...$35.00/ 8lb...$36.50


 9lb...$41.00/ 10lb...$44.00/ 11lb...$46.00/ 12lb...$50.00


    Handling & materials........$3.00


  


Chocolate--Novelty/Dry Products


       Standard ground...............$7.95


        2nd day..............................$16.00


       Next day............................$25.00


        Handling & materials........$3.00


         Gift wrap...........................$3.99


 Chocolate-Perishables-- go 2nd day by weight


   1lb...$11..75/ 2lb...$13.50/ 3lb...$15.75/  4lb...$18.50/ 


  5lb...$21.50/  6lb...$24.25/  7lb...$27.00  8Lb...$29.00


   9lb...$31.00  10lb...$33.00


      Handling & materials............$3.00


    Gift wrap................................$3.99


 


Treasures-


  Standard ground (3-7 business days)


                    $20. and under...............$7.00


                   $20.01--$40.00..............$9.00


                   $40.01--$75.00...............$11.00


                  $75.01--$100.00.............$14.00


                 $100.01--$150.00..........$16.00


                 $150.01--$200.00...........$18.00


                 $200.01--$300.00..........$20.00


                $300.01--$500.00..........$25.00


               $500.01--$750.00.........$35.00


               $750.01 and over...........$40.00


        2nd day.............................add.....$7.95


        Next day...........................add......$15.95


       Handling & materials.................$3.00


       Gift wrap.....................................$3.00 


Lampe Berger--Go 2nd day ground....$16.00


            Handling & materials................$3.00


          Gift wrap....................................$3.99


Fragrance--


   Standard ground................one item......$8.00


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